Support and incident reporting
Get help with installation, jobs, payouts, abuse, or suspected security incidents.
Service health
Check live API and provider-network health before troubleshooting.
Open network status →Provider setup
Run the desktop diagnostic and include its warnings in your message.
Read provider documentation →Security or abuse
Use the subject “Security incident” and do not send passwords, API keys, or node tokens.
support@planetnodes.com →Billing or payouts
Include the job or payout identifier, but never a complete payment credential.
support@planetnodes.com →What to include
Operating system, desktop version, approximate time with timezone, diagnostic warnings, job or node identifier, and the last relevant log lines. Remove tokens and personal data.